{
"version": 1,
"id": "scn_front_desk_blueprint",
"slug": "front-desk",
"name": "Messaging front desk",
"icon": "bubble.left.and.bubble.right",
"tint": "#53775D",
"settings": {
"description": "Bring the customer’s message, the relevant context, and your team’s decision into one place.",
"welcomeSuggestions": [
{
"label": "Review this request",
"prompt": "Read Eva’s request, the sample booking and the studio policy. Explain what we can offer and what needs a manager’s decision. Don’t send anything or change any booking."
},
{
"label": "Draft a reply",
"prompt": "Help me draft a reply to Eva using the decision saved with this case. If no decision is recorded, ask me first. Save the draft in the scene without sending it."
},
{
"label": "Use our policies",
"prompt": "Help me adapt this front desk to our business. Start with our policies and the kinds of customer requests we receive."
}
]
},
"assets": [
{
"id": "desk",
"type": "daslab/webview",
"name": "Customer inbox",
"fields": {
"html": "\n\n\n\n\n\n\n
a
Customer inbox
\n\n
\n\n\n\n",
"data": {
"studio": "Atelier Studio",
"caseId": "CASE-018",
"subject": "Move a session",
"dateLabel": "Thu, 17 Sep",
"receivedAt": "16:10",
"member": {
"name": "Eva Park",
"initials": "EP",
"plan": "8-session pack",
"credits": 2,
"since": "Member since April"
},
"message": "Hi! Could I move my 18:30 session to tomorrow? I’m stuck at work and won’t make it tonight.",
"currentSession": {
"label": "Thu, 17 Sep",
"time": "18:30",
"className": "Reformer foundations",
"reference": "Booking AT-2184"
},
"alternative": {
"label": "Fri, 18 Sep",
"time": "18:30",
"className": "Reformer foundations",
"spaces": 2
},
"policyTitle": "Changes within 12 hours",
"policy": "A manager must approve a late move if the member is to keep their credit. Record the reason with the booking.",
"firstVisit": {
"name": "Noah Adams",
"initials": "NA",
"question": "Hi! Do you have a beginner class on Saturday? I’ve never tried reformer before.",
"reply": "Absolutely! Reformer foundations is a great first class. We have space on Saturday at 10:00. Just arrive 10 minutes early and we’ll help you get settled.",
"session": {
"label": "Sat, 19 Sep",
"time": "10:00",
"className": "Reformer foundations",
"spaces": 3
},
"guide": "Beginners welcome. Arrive 10 minutes early for an introduction to the equipment."
},
"cellRole": "front-desk-inbox"
}
},
"layout": {
"sortOrder": 0,
"size": "large"
}
},
{
"id": "record",
"type": "daslab/webview",
"name": "Case record",
"fields": {
"html": "\n\n\n\n\n\n\n
Case record
Internal\nLoading case…\n\n\n\n",
"data": {
"caseId": "CASE-018",
"sourceRole": "front-desk-inbox"
}
},
"layout": {
"sortOrder": 1,
"size": "large"
}
},
{
"id": "policy",
"type": "daslab/note",
"name": "Studio policy",
"fields": {
"content": "# Session changes\n\nMembers may move a session at least 12 hours before it starts, subject to availability.\n\nInside 12 hours, a manager must approve an exception to preserve the credit. Keep their decision and the reason with the request. Confirm availability before changing a booking.\n\nA draft reply is not a sent message, and a suggested time is not a confirmed booking. Use connected accounts and the appropriate approval when taking either action.\n\n# First visits\n\nReformer foundations welcomes beginners. Arrive 10 minutes early for an introduction to the equipment. The sample schedule has three spaces on Saturday 19 September at 10:00."
},
"layout": {
"sortOrder": 2,
"size": "medium"
}
},
{
"id": "guide",
"type": "daslab/note",
"name": "Make this front desk yours",
"fields": {
"content": "# Make this front desk yours\n\nRead Eva’s request, check the booking and policy, then type your direction in the **Customer inbox** cell’s **Tell Daslab what to do…** box. **Draft reply** starts a real agent job and turns your instruction into a customer reply. You can edit the wording, return to the same case, and open the job to continue with your team.\n\nThe **Case record** cell keeps Eva’s booking, credit balance and your direction beside the conversation. It follows the selected conversation and updates when a draft is ready. Drafting leaves the booking unchanged.\n\nTry: “Tomorrow works. Let her keep the credit this once, and gently remind her about the notice period.”\n\nThe sample has no booking or messaging account. Its drafts offer the change without claiming it has happened. The replay shows how the connected flow can look.\n\nAdd your own policies and try:\n\n> Help me handle this request using our policy. Show what you can answer and what needs a member of the team.\n\nInvite your colleagues to the scene. Use their @username in a job to bring the right person into the conversation. In a group conversation, address @agent when you want Daslab to act on your direction. The front-desk composer does this automatically.\n\nConnect your messaging and booking tools when you are ready to handle real requests. Ask Daslab to set up that flow around your accounts. This starter saves decisions and drafts; it does not send messages or change bookings.\n"
},
"layout": {
"sortOrder": 3,
"size": "medium"
}
}
],
"meta": {
"author": "Daslab",
"license": "MIT"
}
}